customer support center

how can we help you?

Here you can find some of the most common questions you may have while using our site. If you still can’t find an answer to your question please contact us using this Contact Form

cancel your membership

Please visit the link below to cancel your membership or check your billing status. You can see the billing agent you were billed with in the email you received with your username and password.

frequently asked questions


I'm concerned about my privacy. How will I be billed?

A discreet charge from Vendo or will appear on your monthly account statement. Any adult site name or link won't ever appear so your privacy is secured. The data that was recorded when you signed up is used only by our tech and billing support staff. We never sell or give away your personal information to third parties and will never contact you via postal mail services.

How do I cancel my subscription?

You can make a cancel request in a ticket or cancel your subscription yourself at the billing's site which you used to pay for a membership: - link for VEROTEL customers - link for VENDO customers

Are there any kinds of download restrictions?

Downloading porn from our site is completely unrestricted! You can download and view as many videos or pictures as you want while you are a member. If you ever decide to cancel, all of the movies you downloaded are yours to keep! You can use download manager programs as well to speed/resume your downloads because we don't limit the number of movies you can download at the same time.

Can I really download all your movies?

When you'll join our site you will receive a user name and password that will let you access the entire site! Your membership will allow you UNLIMITED downloads of all of our content and our special bonus features. There are no hidden/extra charges.

What is the quality of your movies?

All of our movies are available for download in MP4 (versions for PC/iMac/iPad/iPhone/Android/iPod/PSP) and WMV formats for your convenience. High and medium quality MP4 versions of all the movies are also available for viewing online (streaming).

What are the requirements to play your movies?

There are no special requirements for it. Our movies are tested with many Operating Systems including Windows (98, NT, XP, Vista, 7, 8), Apple Mac and Linux. Every sex scene can easily be copied onto your own CDs and DVDs to be watched on your TV. Our site also provides 24 hour support for members with any technical questions.

How often do you add new movies?

We update our network of paysites 3-7 times every week! Remember, you get Unlimited Downloads so you can add all of our porn movies to your own collection and whatever you download is yours to keep forever!


I lost my password. How do I retrieve it?

You can easily reset your lost password by filling out the following form. We'll send you an instant email including your username and password for accessing the members area.

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My access isn't working. How can I get it fixed?

You can easily reset your password by filling out the following form. We'll send you an instant email including your username and password for accessing the members area.

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How long do I have to wait until my login works for the members area?

You'll just have to wait 2 to 5 minutes for your username/password to be propagated on all our servers. If after 10-15 minutes your account doesn't work, just contact us - make sure you give us as much info as possible so we can fix the problem quickly!

I didn't receive my login information What can I do?

If you don’t receive an automatic email with your access information after signing up, please contact us asap and we will send you all the necessary login details manually.

I'm not prompted to enter my username/password in trying to access the members area. What can I do?

You have to set up your browser in a way that will prompt you to enter your username and password. Follow these directions to do so: * From the Tools menu in Internet Explorer, select Internet Options. * Click the Security tab. * Click the Custom Level button. * If you scroll down to the next menu, you will see "USER AUTHENTICATION: Logon". Be sure that ANONYMOUS is not selected. If it is, you will not be prompted to enter a username and password. Here is a screenshot of the Menu you should use :


Which movie player do you suggest I use?

If you're using a MAC, Quicktime is a definitely the best player and it's compatible with the most of our video formats.

If you're using a PC, there are a few Video Players that you can use:

* Zoom Player Home Professional **Recommended** This player is Free and it's our team's favorite player. Why? Because when you install it, it includes all of the free software you need to play basically every type of media file. It's easy to use too and it has an extremely high quality video output ZOOM PLAYER IS FREE! > Click Here to visit the Zoom Player Official webpage

* VLC Player This video player has been around for a long time, it's a simple yet versatile player option. Once installed, it will play most of the video formats you can find out there. This program is Free and Open Source so it's always being updated. > Click Here to visit the VLC Player Official webpage

* Quicktime This player was first made for Mac users but it's now available for windows users as well. It's not as good as Zoom Player or VLC in our opinion but the standard version is Free and it's easy to use! > Click Here to visit the Quicktime Official webpage

Do I need to install something in order to play your movies correctly?

WMV Format:

To play the movies in WMV format (Windows Media Video), you need the latest version of the Windows Media Player, which can be downloaded for FREE using the link below:

Download Windows Media Player - - (the download page opens in a new window)

If you have any difficulty playing DirtyFlix porn movies, feel free to contact our trained technical staff by using a members ticket system.

Which Video Format should I watch or Download?

We have several video formats available and choosing the best one for your device might be a little confusing at first. Let's show you what you need to know:

If you want instant porn, and you don't want to download the movie and wait for the download to be completed, we recommend watching the movie streaming online.

If you want to save the movies on your computer for later viewing and start collecting porn movies, you want to chose the Download option instead. We have 2 formats available for download and you should choose the format depending on the Quality you'd like and the compatibility:

WMV high> for PC / resolution upto 1920x1080 / large files

WMV low> for PC / resolution upto 480x270 / small files
MP4 high > for PC, iMac, iPad, iPhone 5+/ resolution upto 1920x1080 / large files
MP4 low > for iPhone 3, iPod, PSP / resolution upto 640x480 / small files

Can I play H.264 files on my XBOX and PS3?

Yes, this format works on XBOX and PS3.

I can't play .wmv movies. How can I fix that?

Some applications, such as WinAmp or Real Player, take over the WMV format management on your computer even though they can not support play movies in this format. In order to fix this, you need to upgrade/install Windows Media Player again. To download it, use the link below (It's FREE):
Download Windows Media Player - (the download page opens in a new window)


How do I download the movies?

There are different methods to download the movies, but the most effective one is the Right Click Method. To download a movie, you just have to Right Click on the movie link and then select "Save target as". You'll be prompted to choose a place to store the movie on your Hard Drive (remember where you download it of course!), and then the download will start. To play the movie, you'll simply have to double click on the file once its completely downloaded. Note that if you left click on the link, your media player will generally pop up, and then you won't be able to save the movie on your hard drive (and for some media players, you won't even be able to view the movie). If you encounter any difficulties viewing the movies after downloading them, please read the questions concerning video playing.

I don't want to download the movies. What can I do?

You need to click PLAY in a player or choose one of mp4 formats and click on it.

When I try to download, it goes to Windows Media Player and the video never starts. What can I do?

Make sure the movie is downloaded on your hard drive before you watch it - to download, right click on the movie link and choose "Save target as". When it's downloaded, just double click on the movie file to watch it. For more information, please read the questions concerning video playing. If you have only sound or only video, you'll have to download the proper codec to view the movies.

When I left click to play a .wmv scene, it doesn't open Windows Media Player. What can I do?

The WMV format is best viewed with Windows Media Player, but some other applications can play this format. However, some applications also take over this format but are unable to play it (such as Win Amp, Real Player, etc.). To fix this problem, set up the .wmv format to be viewed through Windows Media Player. To do this with Windows XP, just right click onto a wmv file and then select "Opens with" and then, "Choose the program". Finally, select Windows Media Player and check the box "Always open with that program". If this doesn't work, you can also update your Windows Media Player HERE.

note: If you are upgrading or if you have just purchased a membership it may take up to 15 mins for your login to work properly, if there is a problem that persists after the first 15 mins please contact us. Do not attempt to login numerous times as you may get blocked.

IP address and access time recorded for security purposes. Unauthorized access attempts will be emailed to your service provider for immediate suspension and cancellation.